Quatro Casino Privacy Desk: Data Use, Cookies and Security
Privacy and clear account control both matter.
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In Canada, personal data and cookie settings are handled with the same care used for account protection, secure access, and reliable service. Personal data is used to provide and improve the service, while consent, security, and everyday account controls are kept straightforward and easy to understand.
Cookies support essential website functions, smoother sign-ins, saved preferences, and a more consistent experience across devices. Some are necessary for core operations, while analytics and other non-essential tools depend on your choice.
Managing Privacy Settings and Consent
You can review what information is collected, why it is used, and how your preferences are managed through account tools and privacy settings. For users in Canada, consent for non-essential data is requested before those tools begin operating.
You can also change cookie choices at any time through the settings menu or manage them directly in your browser. If you refuse all cookies, some parts of the service may become less convenient or may not work properly.
- Review and update account information where corrections are needed
- Adjust marketing and communication preferences at any time
- Withdraw consent for non-essential tracking without losing basic access
- Request deletion, anonymisation, or restricted processing where permitted
Registered users may request access to stored records, ask for corrections, and receive profile information in a machine-readable format. Identity checks are used for sensitive requests to help protect account data and payment-related records.
Quatro Security and Payment Protection
Use strong, unique account credentials. Reusing passwords across services increases risk, especially where financial activity and confidential records are involved.
Key account actions are protected with multi-factor authentication and secure access controls. Deposits, withdrawals, and balance updates use encryption that meets industry standards, and payment activity is handled through PCI DSS-compliant gateways.
For financial protection in Canada, payment data is secured with end-to-end encryption at AES-256 or higher. Sensitive details are tokenised before backend processing, and suspicious activity can trigger alerts, extra checks, or temporary restrictions on outgoing payments.
- Review confirmation prompts carefully before approving transactions
- Check account history regularly for unusual balance or payment activity
- Report suspicious logins or unexpected device changes immediately
- Keep browser and device settings updated for safer access
Cookies and related tools are also used to authenticate users, reduce fraud risk, remember language settings, and maintain session continuity. Without essential cookies, some requested services cannot be provided.
Personal Data Collected for Accounts
Account holders should understand the types of data that may be collected during registration and ongoing use. This can include identity details, contact details, profile information, technical data, usage data, and communication preferences.
During sign-up, information may include your name, contact details, and other records needed for account management and legal checks. Usage data may also include device identifiers, browser information, time spent on pages, and interaction data collected automatically.
Cookies do not usually identify a person directly, but they can be linked with information already held in your account. Sensitive personal information such as mailing addresses or account passwords is not stored in the cookies used.
Aggregated or anonymised information may also be used for analysis, service improvement, and performance review. If combined data could identify you, it is treated as personal data and handled under the same privacy rules.
| Privacy and Account Controls | How the Platform Handles It | Key Limits and Conditions |
|---|---|---|
| Consent settings and tracker choices | Players in Canada can change consent in real time through the privacy dashboard or settings menu. Essential elements stay enabled for core functions, while tracking, analytics, advertising, marketing pixels, and third-party analysis remain optional. | Changes take effect right away. Turning off all tracking may affect features such as saved logins, personalised deals, balance display in $, or some account tools. |
| Session and preference data | Session cookies handle authentication and navigation, while persistent cookies remember language, device settings, display choices, and preferred payment methods for quicker use on future visits. | Session tokens are kept only for that visit and are deleted when you log out or stay inactive. Persistent identifiers linked to saved passwords or display settings can remain active for up to 24 months. |
| Payments, withdrawals, and financial records | Deposit and withdrawal activity in $ uses PCI DSS-compliant gateways, tokenisation before backend processing, and end-to-end encryption with AES-256 or higher. Saved payment preferences can speed up future requests and recently used methods may appear as quick-access options. | Transactional details needed to verify payments and withdrawals in $ must follow Canada's compliance rules and may be kept for no more than five years. Some sensitive actions, especially withdrawals, require certain records to remain available. |
| Security checks for account access | Protection includes 2FA, multi-factor authentication for key account actions, hashed and salted credentials, internal access controls, IDS/IPS monitoring, and alerts for irregular logins, device changes, or suspicious payment activity. | Suspicious login attempts can trigger temporary account locks until the account holder verifies activity by email or two-factor authentication. Extra checks may temporarily freeze outgoing payments while verification is completed. |
| Access, correction, deletion, and portability rights | Registered users can request a full report of collected data, ask for corrections, request deletion or anonymisation, restrict some processing, withdraw consent, or request profile and gaming records in a machine-readable format. | Requests are submitted through the support portal, support profile panel, or secure email, and identity checks are required for withdrawal, deletion, transfer, or objections. Requests are handled within legal time limits, and legitimate requests are answered within one month. |
| Account closure and record deletion | Once an account is closed, records can be permanently deleted on request, and users receive an email when verified deletion is complete. Backup files and audit traces with old data are also regularly cleared under legal and risk rules. | Deletion is not always immediate if anti-fraud duties, monetary operations, or regulatory retention periods still apply. Essential record removal can also affect account access and withdrawal of remaining $. |
| Third-party processing and identity checks | Trusted partners may handle identity verification, payment processing, analytics, and technical support. Identification data such as birth date, address, and document scans can be checked by licensed experts, while payment gateways may receive full name, transaction history, and partial card numbers. | Only vetted organisations with data protection commitments may receive this information, and they may use it only for specified purposes under instructions. Transfers outside the EEA or Canada follow strict safeguards. |
| Browser controls for cookie management | Canadian players can also manage cookies directly in their browser: Chrome, Firefox, Safari, Edge, and mobile browsers on iOS and Android all offer controls to block, clear, or limit cookies and site data. | Examples include Chrome via “Settings > Privacy and Security > Site Settings > Cookies and site data,” Firefox via “Options > Privacy & Security,” Edge via “Settings > Cookies and site permissions,” and Safari via “Preferences” then “Privacy.” A middle-ground option is to block third-party trackers but keep essential cookies active. |
| Age and safer play protections | The website is intended for users aged 18 and older, and registration data includes full name, date of birth, address, and contact details to support identity checks and legal compliance in Canada. | If personal data from a child under 18 is collected accidentally, it is removed as quickly as possible. Localised responsible gambling messages may also be tailored using language settings, device type, and time zone. |
Data Retention and Third-Party Sharing
Personal data is kept only for as long as needed for legal, operational, or security purposes. Registration records are retained in line with applicable rules, and account closure is followed by retention limits and deletion policies where the required conditions have been met.
Where deletion is legally possible, requests can be processed after verification. Some records may still need to be retained for anti-fraud checks, financial reconciliation, dispute handling, or regulatory retention duties.
Data may be shared with service providers, payment processors, analytics partners, and technical support providers only where that processing supports the service or legal compliance. Third parties receive only the information necessary for their role and must handle it under strict data protection commitments.
Service providers are not allowed to use personal data for unrelated purposes. Transfers outside Canada or the EEA follow safeguards designed to preserve security and lawful handling.
For more control, review your privacy settings, update your browser choices, or contact support through secure channels. A quick check of your dashboard can help keep your settings aligned with how you want to use Quatro in Canada.